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A selection of the questions most frequently asked by my customers, together with the appropriate replies. If your specific question is not included, please contact me, on the on-site contact form. I will respond quickly and will do my very best to help.
What are your charges?
Charges vary per service, but hourly rates start at
£25 for the first hour. £12.50 for every 1/2 an hour thereafter. My minimum charging period is one hour.
What happens if I an unable to repair the computer?
In this case, my No-Fix-No-Fee * policy means that there will be nothing to pay at all.
*No-Fix-No-Fee Policy
My No-Fix-No-Fee policy means that if I don't have the necessary technical knowledge or ability to resolve the problem or effect the repair, then I will not charge the customer.
What happens if the problem still occurs after I have had a look at it, and will you charge?
I will not charge, if the problem still occurs after I have looked at it and I need to be called back. This could be that the spyware you have been getting still pops up etc.
Is there a Callouts fee to pay?
No.
Do you charge for traveling time?
Yes. This is charged depending on where you live.
Can I limit the booking to one hours' work?
Yes, you can choose to limit the booking to one hour and I will do my very best to complete the work within the agreed timescale.
If the repair takes only forty minutes, will I have to pay for a full hour?
My minimum charging period is one hour. If the repair is completed in less time than this, I will offer to stay for the remaining time to carry out a general PC health check or a virus scan, or it could be learning how to working something. Following the initial hour, any additional time is charged in blocks of 30 minutes.
Do you repair printers?
I carry out software related repairs to printers - driver and/or installation problems, however, I do not repair printer hardware failures.
What happens if I need to go away, to do something?
I will only charge for the time I have been there, and if I need to come back the charging period continues from where I left off.
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